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Hospital Services

Patients & Visitors

Hospital Services

Our goal is to make your visit as easy as possible. The following information is provided for your convenience regarding our services and policies.

ATM Locations

Anderson and Clermont hospitals each have two ATMS located at the cafeteria entrance.

Fairfield Hospital has ATM machines on Level 1 by the main elevators and in the Emergency Department waiting room.

Mt. Airy has an ATM machine located in the hallway between the cafeteria and the dining area across from vending machines.

The Jewish Hospital has an ATM Machine located in the cafeteria on the first floor, near the main lobby.

Western Hills Hospital has two ATM machines located at the cafeteria entrance.

Flowers/Packages/Mail

We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the hospitals at the addresses listed below, and we will forward them to the patient in his or her room.

Anderson Hospital

7500 State Road
Cincinnati, Ohio 45255

Clermont Hospital

3000 Hospital Road
Batavia, Ohio 45103

Fairfield Hospital

3000 Mack Road
Fairfield, Ohio 45014

Mt. Airy Hospital

2446 Kipling Avenue
Cincinnati, Ohio 45239

Western Hills Hospital

3131 Queen City Avenue
Cincinnati, Ohio 45238

The Jewish Hospital – Mercy Health

4777 E. Galbraith Road
Cincinnati, Ohio 45236

All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.

Food and Dining

For your convenience and enjoyment, we offer hot, delicious food at our cafeterias and cafes. The following information lists the locations and hours for each hospital.

Anderson Hospital:


Cafeteria

Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays:

Breakfast:

6:30 – 9:30 a.m.

Lunch:

10:30 a.m. – 2 p.m.
4:30 – 6:30 p.m.

Dinner:

3:15 – 6:30 p.m.

Lobby Cafe

Located near the main entrance, the Cafe serves snacks, beverages and pastries. It is open Mon. - Fri., 7 a.m. – 3:00 p.m., and weekends, 7 a.m. – 11 a.m.

Vending Machines

Located in the cafeteria and the Emergency Department waiting area.

Clermont Hospital:


Cafeteria

Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays:

Breakfast:

7 – 10 a.m.

Lunch:

11 a.m. – 2 p.m.

Dinner:

3 – 6 p.m.

Lobby Café

Located near the main entrance, the Lobby Café serves snacks, beverages and pastries and is open Mon. - Fri., 7 a.m. - 3 p.m. and weekends 7 - 11 a.m.

Vending Machines

Located in the cafeteria and the Emergency Department waiting area.

Fairfield Hospital:


Cafeteria

Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays.

Breakfast:

6:30 – 10 a.m.

Lunch:

10 a.m. – 2 p.m.

Dinner:

3 – 9 p.m.

Late night:

10 p.m. – 2 a.m.

Weekends:

7 a.m. – 6 p.m.

Gift Shop

We invite you to visit our gift shops, which offer a wide selection of unique gift items, greeting cards, books, magazines, stationery, plants, cosmetics, jewelry and toiletries. Cash, debit cards, Discover, Mastercard and Visa are accepted.

Anderson Hospital

Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. - 8 p.m.; Sat., 10 a.m. – 4 p.m., and Sun., 11 a.m. – 4 p.m.

Clermont Hospital

Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. - 8 p.m.; Sat., 10 a.m. – 4 p.m., and Sun., 11 a.m. – 4 p.m.

Fairfield Hospital

Our Gift Shop is located in the lobby of the main entrance to the hospital and is open Mon., Tues., Wed., and Fri., 9 a.m. – 8 p.m., Thur. 9 a.m. – 5 p.m. and Sat. and Sun. 12 noon – 4 p.m.

Mt. Airy Hospital

Our Gift Shop is located in the lobby at the main entrance and is open Mon. – Fri., 9 a.m. – 8 p.m., Sat., 10 a.m. – 4 p.m. and Sun., 11 a.m. – 3 p.m.

Western Hills

Our Gift Shop is located in the lobby near the main entrance and is open Mon. – Fri., 9:30 a.m. – 6 p.m. and Sat., 10 a.m. – 4 p.m. The Gift Shop is closed on Sunday.

The Jewish Hospital

Our Gift Shop is adjacent to the main lobby on the first floor and is open Mon. – Fri., 9 a.m. – 8 p.m., and Sat. and Sun. 12 noon – 4 p.m.

Parking and Valet Services

Anderson Hospital

Free parking is available for you and your visitors. We also offer chauffeur service Mon. – Fri., 8 a.m. – Noon and 4 p.m. – 8 p.m. If you or your visitors need a ride, please call 513-624-4500.

Clermont Hospital

Free parking is available for you and your visitors.

Fairfield Hospital

Free parking is available for you and your visitors. We also offer free valet parking Mon. – Fri., 7a.m. - 3 p.m. After 3 p.m., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys.

Mt. Airy Hospital

Free parking is available for you and your visitors. We also offer free valet parking Mon – Fri., 7 a.m. – 3 p.m. at the hospital’s main entrance. After 3 p.m., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys.

The Jewish Hospital

Free parking is available for you and your visitors.

Western Hills Hospital

Free parking is available for you and your visitors. We also offer a shuttle service Mon. - Fri., 8 a.m. - 12 p.m., and 4 p.m. - 8 p.m.

Security

Security is available 24 hours a day and can be contacted through the hospital operator. Just dial “0” from any hospital phone. If you lose something at the hospital, please call Security at the number listed below so they can check the ‘Lost and Found.’


Anderson Hospital: 513-624-4500

Clermont Hospital: 513-686-5685
Fairfield Hospital: 513-870-7000
Mt. Airy Hospital: 513-853-5000
Western Hills Hospital: 513-389-5000
The Jewish Hospital: 513-686-5685


Smoking Policy

All Mercy Health hospitals and facilities are tobacco-free facilities. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.


Spiritual Care

At Mercy Health, our chaplains have the education, training and experience to provide spiritual care to people of diverse cultures, values and belief systems. Their sensitivity to individual beliefs and traditions enables them to meet people at their point of need. Our chaplains are available to provide emotional and spiritual support to patients and their families, including: crisis care and grief support counseling for families and staff; end-of-life support; assistance with making advance directives (living will and healthcare power of attorney); and information about the Living Will Registry.

A chaplain is available daily. If you or a guest would like to speak with a chaplain, you may arrange this through your nurse or by dialing “0” on your telephone and asking the operator. During evening and night-time hours, hospital operators will assist you in contacting the on-call chaplain. 

A holistic approach to your health and wellness is an essential factor when it comes to healing. If you need a place to retreat, we encourage you and your visitors to relax and rejuvenate your spirit in the chapel.

Each chapel is a multi-faith space where anyone is invited to spend time in reflection, prayer or silence. They are open at all times for prayer and meditation. Weekly liturgical and sacramental ministries are also observed. For a schedule of services, please call “0” on your telephone. Holy Communion is available daily through the commitment of Eucharistic volunteers. Protestant Communion is available upon request. The Jewish Hospital spiritual care service includes a multi-faith meditation room and volunteers who deliver the Eucharist, Jewish Sabbath and holiday rituals or Christian prayer, according to religious preference.



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Date Last Modified: 5/10/2012 11:03:06 AM