Our goal is to make your visit as easy as possible. The following information is provided for your convenience regarding our services and policies.
ATM Locations
Anderson and Clermont hospitals each have two ATMS located at the cafeteria entrance.
Fairfield Hospital has ATM machines on Level 1 by the main elevators and in the Emergency Department waiting room.
Mt. Airy has an ATM machine located in the hallway between the cafeteria and the dining area across from vending machines.
The Jewish Hospital has an ATM Machine located in the cafeteria on the first floor, near the main lobby.
Western Hills Hospital has two ATM machines located at the cafeteria entrance.
Flowers/Packages/Mail
We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the hospitals at the addresses listed below, and we will forward them to the patient in his or her room.
Anderson Hospital
7500 State Road
Cincinnati, Ohio 45255
Clermont Hospital
3000 Hospital Road
Batavia, Ohio 45103
Fairfield Hospital
3000 Mack Road
Fairfield, Ohio 45014
Mt. Airy Hospital
2446 Kipling Avenue
Cincinnati, Ohio 45239
Western Hills Hospital
3131 Queen City Avenue
Cincinnati, Ohio 45238
The Jewish Hospital – Mercy Health
4777 E. Galbraith Road
Cincinnati, Ohio 45236
All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.
Food and Dining
For your convenience and enjoyment, we offer hot, delicious food at our cafeterias and cafes. The following information lists the locations and hours for each hospital.
Anderson Hospital:
Cafeteria
Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays:
Breakfast:
6:30 – 9:30 a.m.
Lunch:
10:30 a.m. – 2 p.m.
4:30 – 6:30 p.m.
Dinner:
3:15 – 6:30 p.m.
Lobby Cafe
Located near the main entrance, the Cafe serves snacks, beverages and pastries. It is open Mon. - Fri., 7 a.m. – 3:00 p.m., and weekends, 7 a.m. – 11 a.m.
Vending Machines
Located in the cafeteria and the Emergency Department waiting area.
Clermont Hospital:
Cafeteria
Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays:
Breakfast:
7 – 10 a.m.
Lunch:
11 a.m. – 2 p.m.
Dinner:
3 – 6 p.m.
Lobby Café
Located near the main entrance, the Lobby Café serves snacks, beverages and pastries and is open Mon. - Fri., 7 a.m. - 3 p.m. and weekends 7 - 11 a.m.
Vending Machines
Located in the cafeteria and the Emergency Department waiting area.
Fairfield Hospital:
Cafeteria
Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays.
Breakfast:
6:30 – 10 a.m.
Lunch:
10 a.m. – 2 p.m.
Dinner:
3 – 9 p.m.
Late night:
10 p.m. – 2 a.m.
Weekends:
7 a.m. – 6 p.m.
Gift Shop
We invite you to visit our gift shops, which offer a wide selection of unique gift items, greeting cards, books, magazines, stationery, plants, cosmetics, jewelry and toiletries. Cash, debit cards, Discover, Mastercard and Visa are accepted.
Anderson Hospital
Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. - 8 p.m.; Sat., 10 a.m. – 4 p.m., and Sun., 11 a.m. – 4 p.m.
Clermont Hospital
Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. - 8 p.m.; Sat., 10 a.m. – 4 p.m., and Sun., 11 a.m. – 4 p.m.
Fairfield Hospital
Our Gift Shop is located in the lobby of the main entrance to the hospital and is open Mon., Tues., Wed., and Fri., 9 a.m. – 8 p.m., Thur. 9 a.m. – 5 p.m. and Sat. and Sun. 12 noon – 4 p.m.
Mt. Airy Hospital
Our Gift Shop is located in the lobby at the main entrance and is open Mon. – Fri., 9 a.m. – 8 p.m., Sat., 10 a.m. – 4 p.m. and Sun., 11 a.m. – 3 p.m.
Western Hills
Our Gift Shop is located in the lobby near the main entrance and is open Mon. – Fri., 9:30 a.m. – 6 p.m. and Sat., 10 a.m. – 4 p.m. The Gift Shop is closed on Sunday.
The Jewish Hospital
Our Gift Shop is adjacent to the main lobby on the first floor and is open Mon. – Fri., 9 a.m. – 8 p.m., and Sat. and Sun. 12 noon – 4 p.m.
Parking and Valet Services
Anderson Hospital
Free parking is available for you and your visitors. We also offer chauffeur service Mon. – Fri., 8 a.m. – Noon and 4 p.m. – 8 p.m. If you or your visitors need a ride, please call 513-624-4500.
Clermont Hospital
Free parking is available for you and your visitors.
Fairfield Hospital
Free parking is available for you and your visitors. We also offer free valet parking Mon. – Fri., 7a.m. - 3 p.m. After 3 p.m., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys.
Mt. Airy Hospital
Free parking is available for you and your visitors. We also offer free valet parking Mon – Fri., 7 a.m. – 3 p.m. at the hospital’s main entrance. After 3 p.m., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys.
The Jewish Hospital
Free parking is available for you and your visitors.
Western Hills Hospital
Free parking is available for you and your visitors. We also offer a shuttle service Mon. - Fri., 8 a.m. - 12 p.m., and 4 p.m. - 8 p.m.
Security
Security is available 24 hours a day and can be contacted through the hospital operator. Just dial “0” from any hospital phone. If you lose something at the hospital, please call Security at the number listed below so they can check the ‘Lost and Found.’
Anderson Hospital: 513-624-4500
Clermont Hospital: 513-686-5685
Fairfield Hospital: 513-870-7000
Mt. Airy Hospital: 513-853-5000
Western Hills Hospital: 513-389-5000
The Jewish Hospital: 513-686-5685
Smoking Policy
All Mercy Health hospitals and facilities are tobacco-free facilities. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.
Spiritual Care
At Mercy Health, our chaplains have the education, training and experience to provide spiritual care to people of diverse cultures, values and belief systems. Their sensitivity to individual beliefs and traditions enables them to meet people at their point of need. Our chaplains are available to provide emotional and spiritual support to patients and their families, including: crisis care and grief support counseling for families and staff; end-of-life support; assistance with making advance directives (living will and healthcare power of attorney); and information about the Living Will Registry.
A chaplain is available daily. If you or a guest would like to speak with a chaplain, you may arrange this through your nurse or by dialing “0” on your telephone and asking the operator. During evening and night-time hours, hospital operators will assist you in contacting the on-call chaplain.
A holistic approach to your health and wellness is an essential factor when it comes to healing. If you need a place to retreat, we encourage you and your visitors to relax and rejuvenate your spirit in the chapel.
Each chapel is a multi-faith space where anyone is invited to spend time in reflection, prayer or silence. They are open at all times for prayer and meditation. Weekly liturgical and sacramental ministries are also observed. For a schedule of services, please call “0” on your telephone. Holy Communion is available daily through the commitment of Eucharistic volunteers. Protestant Communion is available upon request. The Jewish Hospital spiritual care service includes a multi-faith meditation room and volunteers who deliver the Eucharist, Jewish Sabbath and holiday rituals or Christian prayer, according to religious preference.
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