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St. Raphael

Hours of Operation

Monday-Friday – 9:00 a.m.–4:30 p.m.

Mercy Health - St. Raphael (St. Raphael) is a social service agency that has been committed to providing emergency services to families and individuals in crisis in Butler County for 71 years. In collaboration with other organizations, committed staff, donors, volunteers, and with strong community support, St. Raphael strengthens our community by investing in people and empowering them to become self-sufficient. St. Raphael’s programs continue to evolve to address the growing needs of underserved people in Butler County and surrounding areas. In 2013, United Way Information and Referral Line 2-1-1 reported that St. Raphael was the number one referred to agency in Butler County for emergency assistance services. St. Raphael has nine paid staff members and approximately fifty active volunteers at any given time.

Our Programs Include:

MEDICAL OUTREACH SERVICES - Supported by Butler County United Way

Volunteer Clinic

In 2013, 13 medical providers volunteered over 715 hours which enabled St. Raphael to offer 829 medical appointments for individuals who were low income and uninsured. Mercy Health - Fairfield Hospital referred 115 high utilizing patients whom  we enrolled in St. Raphael’s Clinic. We linked 359 patients to a medical home other than St. Raphael’s Clinic with copayment assistance at the Butler County Federally Qualified Health Center. The top four diagnoses of patients seen in the Clinic include: 1) hypertension, 2) diabetes, 3) COPD, and 4) Asthma. The City of Hamilton Health Department provided on-site immunizations to 465 children at St. Raphael.

Prescription Assistance

Every patient in the Clinic receives a comprehensive evaluation by a nurse to develop a sustainable plan to afford and/or access medications. St. Raphael offers multiple solutions to help patients obtain the medications they need to manage their chronic diseases. The Emergency Money Fund, Inc. contributed $35,919 to assist 475 individuals with access to medications. St. Vincent de Paul Charitable Pharmacy satellite at St. Raphael enrolled 56 patients. This program enables patients to receive six months of free medications. Through St. Raphael’s on-site Drug Repository, we distributed $34,379 worth of donated medications to patients seen in St. Raphael’s Clinic. There is currently no other provider in Butler County who offers this type of service.

Eye Exams/Eye Glasses

Through a partnership with Prevent Blindness Ohio, Lion’s Club and private donations, St. Raphael provides vision screenings throughout the month and referrals to receive a free eye exam and glasses. We first assess patients for financial need (200% of the poverty level). Trained volunteers conduct the exams under supervision of an RN.  If participants fail the screening, they are referred to a participating physician. St. Raphael was able to provide 115 individuals with free eye exams and glasses in 2013.

SOCIAL SERVICES (Hunger and Housing)

Choice Food Pantry - Supported by Shared Harvest Foodback

The Choice Food Pantry at St. Raphael provides an immediate response to hunger. We assess clients for eligibility and enter their demographic information into a database shared by other social service agencies. This enables the case worker to identify clients who are regularly accessing social services throughout Butler County to meet their needs. Once approved, the client is escorted through the food pantry by a volunteer where the client is able to select food items from all food groups that meet their family’s health and dietary needs. We adjust the quantity based on household size. Personal hygiene items and some basic household necessities are sometimes available as well. Clients are eligible to access the Choice Food Pantry once per month.  In 2013, 1,913 families comprised of 5,301 people received over 4,837 distributions of food. About half of those fed through this emergency food program are children.

During pantry hours, The Ohio State University Extension Office and Shared Harvest Foodbank provide an on-site outreach worker to offer health and nutrition information as well as assistance with Supplemental Nutrition Assistance Program (SNAP) applications.

Emergency Financial Assistance - Supported by Butler County United Way and the Emergency Money Fund

Financial assistance is available to individuals and families facing displacement from their home or other financial crisis.  Clients use this assistance most often to ensure continuation of utilities or to prevent eviction. However, other crises may be eligible for the assistance as well. To be eligible, the client must have recently experienced a precipitating event that resulted in the crisis situation, have the capacity to be self-sustaining following assistance and demonstrate need for the assistance.  We can grant this assistance once per year per household. In 2013, 124 households qualified for and received assistance to avert a rent eviction and/or utility disconnect and 19 individuals who were homeless received assistance with a picture ID or birth certificate to be able to stay at the local homeless shelter for men and women.

Emergency Family Shelter

St. Raphael operates a homeless shelter for families with children who are literally homeless. Our Emergency Family Shelter consists of eight furnished, self-contained units that can collectively shelter up to eight homeless families at a time for up to 90 days. Upon entry, the family receives a comprehensive assessment that leads to the development of an individualized service plan to help them overcome whatever issues led them to be homeless in the first place. The family meets regularly with a caseworker to work an action plan with the ultimate goal of obtaining safe, affordable and permanent housing. We may address other needs identified in the assessment through a program or service offered at St Raphael or a referral made to another provider on the client’s behalf. In 2013, St. Raphael sheltered 32 families comprised of 47 adults and 69 children totaling 116 people.


Summer Heat Relief Program

To help those who have no relief from the summer heat, St. Raphael can offer a fan or air conditioner. Individuals with acute/chronic illness, seniors and households with infants are given first priority. St. Raphael distributed 40 air conditioners and 86 fans benefitting 334 people in 2013.

Christmas Program

St. Raphael operates a Santa’s Shop in December for parents who do not have the ability to provide toys, clothing and food to their children during the holidays. Local churches, businesses, civic groups, schools and individuals donate new items that we display retail-style for the household adult representative to “shop” for each family member. Families must meet income guidelines and at least have one child in the home. In 2013, 618 children received toys, clothing and food who would not otherwise have received these items.


St. Raphael depends upon volunteers to serve the Hamilton community. Volunteers truly have the opportunity to change someone’s life. The following opportunities are available:

• medical professionals, including MDs, NPs, PAs, RNs, Pharmacists, Medical Assistants, etc
• clerical work
• program assistance
• drivers - pick up donated goods
• facilities support - cleaning/maintenance
• seasonal volunteer support – holiday program assistants
• food pantry hospitality and intake volunteers


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