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Hours of Operation
Monday -Wednesday – 9:00 a.m. – 4:30 p.m.
Thursday – 9:00 a.m. – 6:30 p.m.
Friday: 9:00 a.m. – 4:30 p.m.
Our Programs
Social Services
The cornerstone of Mercy Health – St. Raphael’s services focuses on stabilizing the lives of individuals and families in crises. This multi-faceted program serves as the central intake point for initial assessment and emergency assistance with rent/mortgage, food, clothing and personal care or household items.
Choice Food Pantry
The Choice Food Pantry helps thousands of families each year. The Pantry assists families in need with emergency food, supplemental food, personal hygiene and household items. After meeting with a case manager, the client is accompanied by a volunteer and “shops” in the Pantry for their needs. Special foods are available for infants and those with special dietary needs or restrictions. Clients are empowered by the opportunity to make selections on their own, providing for cultural and personal preferences.
Lunch Window
Mercy Health – St. Raphael distributes more than 150 lunches each day to individuals through the Lunch Window. The service, open every day that the agency is open, operates with a “no questions asked” policy. Thanks to the generosity of local grocers, other perishable items are also available Monday through Friday through this service.
Extravagant Bargains Clothing
Clothing and household goods are available either free with a voucher from the agency or at a small charge at the agency’s thrift store, Extravagant Bargains. The thrift store is located within walking distance of Mercy Health – St. Raphael, in the heart of downtown Hamilton.
Layette Program
Mothers of infants up to 12 months of age in need baby of items are provided with the essentials through the Layette Program. These may include diapers, food, clothing, formula, bedding, car seats, cribs and special needs items.
Hair Care
Vouchers are given to individuals to have their hair done at one of two salons in the Hamilton/Fairfield area. These vouchers are given to those preparing for a job interview, applying for school or with disabilities and in need of some personal care.
Family Emergency Shelter
Mercy Health – St. Raphael operates a shelter that can house up to seven homeless families. It operates as an emergency shelter, housing families for up to 90 days at a time. Upon entry, the family receives a comprehensive assessment and is assigned to a caseworker. The family meets regularly with the St. Raphael caseworker to develop and implement an action plan leading to permanent, safe, affordable housing. Other needs identified in the assessment are addressed directly through the caseworker, or by means of a referral to another provider. St. Raphael staff contacts shelter families after transitioning to permanent housing to assess the transition and identify any new opportunities for support.
Fans and Air Conditioners Summer Program
St. Raphael hosts an annual fan and air conditioner drive to help those who have no relief from the summer heat or with health conditions worsened by summer weather. Donated fans and air conditioners, both new and used, are distributed to clients with documented need. Clients with acute/chronic illness, senior adults and households with infants are given priority.
Christmas Adopt-a-Family
Each Christmas season the Adopt-a-Family program matches families in need with sponsors who donate funds or gifts. Gifts and groceries help these families experience a festive holiday when they otherwise might not be able to do so. Each year the program assists nearly 300 families.
Outreach Nursing Program
The Outreach Nursing Program provides health and related services to medically-underserved people, not only at St. Raphael, but also at partner agency sites in surrounding communities.
Services provided through the Outreach Nursing Program include health screenings, health education and consultation, health referrals, discount pharmacy program and prescription assistance, medical equipment and supplies, limited case management and patient advocacy.
Prescription Drug Assistance
Many of the people who come to St. Raphael have limited or no health insurance. This program enables clients who could not otherwise afford medications to have their prescriptions filled. Eligibility for prescription assistance is determined by income and insurance status. If appropriate, a client may be charged a small co-payment for the prescriptions, based on ability to pay.
Vision Screening
Through a partnership with Prevent Blindness, St. Raphael conducts free vision screenings for clients in need one day each month. Trained volunteers conduct the screenings under supervision of a registered nurse. Clients needing vision corrections are referred to a participating physician for an eyeglass prescription. Through arrangements with both Lens Crafters and Sears Optical, clients can have these prescriptions filled at no charge.
Volunteer Opportunities
St. Raphael depends upon volunteers to serve the Hamilton community. Volunteers truly have the opportunity to change someone’s life. The following opportunities are available:
• clerical work
• program assistance
• maintenance workers
• special events volunteers
• staffing for the food and clothing department
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